Our Return Policy

USA Return Policy

We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, our domestic customers may return the unused portion (within one year of date of purchase) with a short explanation, and we will promptly refund your payment.

Once your return has been received, a credit or refund will be issued.

To send an item back, simply send it to:

Piping Rock Health Products, LLC

2110 Smithtown Ave
Ronkonkoma, NY 11779

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that do not arrive at our warehouse.

If you have any questions about our domestic return policy or about a specific return, email us at customerservice@pipingrock.com, or call our Customer Service department at 1-800-544-1925.


International Return Policy

At Piping Rock, everything we do is to provide you with the best products and service to support healthy living.

All international orders are eligible for a refund within 4 months (120 days) of the order date.

We will fully refund and/or replace an order when:

          • You are not satisfied with the products you have received

          • You receive the wrong order, or missing items in your order

          • If your package gets returned from customs due to product restrictions

          • If your package is returned because of an undeliverable address

No returns are necessary if your order is below $100 USD. Simply submit your request within the appropriate time frame. We are committed to giving you the best experience with our products and guarantee 100% satisfaction from our customer service team.

Piping Rock Health Products

2110 Smithtown Ave
Ronkonkoma, NY 11779
United States

If you have any questions about our international return policy or about a specific return, email us at customerservice@pipingrock.com.


Change to Our Return Policy

We reserve the right, in our sole discretion, to change our return policy at any time by posting revised terms to our Return Policy. It is your responsibility to check periodically for any changes we may make to this policy. Your continued use of the Services following the posting of changes to this policy or other terms means you accept the changes.